Refund policy

Returns are accepted within 14 days of delivery.

To qualify for a return or exchange, your item must be unused, unaltered, and unwashed, and it should remain in the same condition as when you received it. Items may only be tried on to check fit and appearance and must not be worn or used beyond what is reasonably necessary to assess the item.

Additionally, it must be returned with all original labels still attached to each product and securely packaged to prevent damage during shipping.

Please be aware that you are responsible for covering the delivery and return shipping costs, as well as any other expenses associated with the return, including customs duties.

Tip for non-EU customers; If you make sure to mark the packaging "return" (write it clearly on the box!) and send it specifically as a return, you shouldn’t have to pay customs fees.

Please note that customized items are not eligible for returns or exchanges. Items that have been made specifically according to your measurements, preferences or specifications are considered personalized and are therefore not eligible for cancellation or return.

 

To initiate the return or exchange process for your product, please reach out via atelier@skystarsigns.com

 

Returns should be sent to the following address:

SKY.STARSIGNS

Kasteelpleinstraat 45

2000 Antwerpen

BELGIUM

(visiting the Atelier is appointment only)

We advise to use tracking as you are responsible for the return.